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Masters:

• Customer Care Representatives’ (CCR) Details

  Name, Contact Details

• Source Details

• Prospective Buyers’ Details

Name, Address, Company Details, Designation, Profession

Contact Details

• Product Categories (with regard to manufacturers)

• Product Details

Name, Model Description, Price, Availability, etc.

• Enquiry Categories (A B C or Hot, Warm, Cold or user-definable)

• FAQs (along with suggested answers)

Analysis:

• CCR wise / Enquiry Category wise Enquiries

• Source wise / Enquiry Category wise Enquiries

• Event wise / Enquiry Category wise Enquiries

• Conversion Details CCR wise, Event wise, Source wise, Product wise

All the above statement has option of period & Provision to convert into MS-EXCEL